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About info is one of the UK's largest DSL broadband resource & information sites.

This site contains a wealth of information such as how ADSL & VDSL (fibre) broadband works.
There's tips on choosing an ISP, help comparing ISP prices and ISP performance.

A large section of the site is devoted to self help diagnostics and what to do if you run into problems with your broadband connection, such as how to get dsl line stats from your router to understanding how such things as SNR and attenuation can affect your connection. There's also a vast array of tutorials and FAQs about broadband.

It is independently run and a not for profit site.  Unlike some broadband sites, we do not focus only on ISPs which pay commission. Although the site is well known and respected within the ISP industry, our position means that we are free to tell you 'as it is' and allows us to carry information on far more ISPs than most other broadband comparison sites.

If you have a broadband problem and need some help - or just want to say hello - our community forum is frequented by many knowledgeable people, who may be able to assist you. We are a family friendly oriented site so please feel free to join us.

The site is continually expanding, with new pages being added or amended. New pages are normally announced on the Forum.

Site News news
user info Welcome, Guest. Please login or register.
Did you miss your activation email?

xx Forum mail problem for those using Microsoft email addresses

January 05, 2018, 02:46:14 PM by kitz
Notification to members that emails to any of the following domains are being bounced - Again!

This is affecting the registration confirmation for new forum members and notifications for subscribed topics & personal messages.
Yet again we appear to be an innocent victim of Microsoft's 'Smart Filter' despite following all their rules.
The domain is clean and definitely not on any blacklists - See MX Toolbox Blacklist check.


Some of you will recall this happened several months ago and MS eventually agreed that we should not have been blacklisted by their servers and agreed to mitigate the domain. See Forum mail problem for those using Microsoft email addresses

Interestingly since it happened the first time I have been contacted by several other innocent domain holders who found themselves in the same situation and asking what they should do.   We are not alone - they also blocked mail from TalkTalk - link   ::)

ETA    *** Now Resolved ***

4 comments | Write Comment

xx Wishing you a Happy New Year

December 31, 2017, 10:07:09 AM by kitz would like to wish everyone all the best for 2018  :congrats:

10 comments | Write Comment

xx Seasons Greetings

December 23, 2017, 07:09:56 PM by kitz
I'd like to wish everyone a Merry Christmas and wishing you all the best for the New Year.

Special thanks to our regs whose input, support and knowledge make the Forum such an invaluable source of help for many others.  You guys help make the forums what they are.
As always, thanks to the moderation team for keeping an eye on things and helping ensure that we are family friendly and spam free despite at times this not always being an easy task.   

What ever you are doing, I hope you have a good one. 

8 comments | Write Comment

xx Forum mail problem for those using Microsoft email addresses

October 07, 2017, 10:39:09 AM by kitz
A heads up that email notifications to any of the following domains are being bounced

This is affecting the registration confirmation for new forum members and notifications for subscribed topics & personal messages.
I'm not quite sure why as it doesn't appear to be specific to my server.  All the usual blacklist checks on both the domain name and server IP are clean. 

I've contacted my hosts who advised me that they think its Microsoft's 'Smart Filter' being over-zealous as they've had hundreds of others seeing the same issue and quote "I doubt its only with us". They are awaiting a response from Microsoft in an attempt to sort this.

In the meantime I'm manually activating new registrations for those accounts which appear to be genuine with known UK ISP IP addresses, but it does mean those using an etc email address won't receive the automated welcome email.

*** Update.  Issue resolved 08-10-17.  Mail now being delivered. ***
33 comments | Write Comment

xx CCleaner infected with backdoor trojan

September 26, 2017, 09:19:51 AM by kitz
CCleaner recently infected millions of PC's with a backdoor trojan after hackers injected malicious code into the most recent software update on Piriform's server.

The attack appears to be two staged - although  in excess of 2 million users had installed the latest version, the trojan then scanned the PC to see if it was on a list of certain domains at which time it would launch its 2nd payload. Whilst the hackers were specifically attempting to target computers belonging to a list of high-profile technology companies and managed to launch stage 2 on at least 20 targeted machines.   

This attack is very well thought out and it is quite worrying though for several reasons:
  • There are (or were) at least 2 million PCs out there with an infected copy of CCleaner installed with the backdoor trojan
  • It shows that hackers are always looking for new ways to infect PCs by targeting genuine software servers.  It is believed this is an unprecedented number of downloads for a supply chain type attack.
  • Stage One of the trojan has remained dormant on a few million computers and sat there undetected for several weeks.
  • The attack could easily been much larger - imagine if they had targeted users on specific ISPs (such as BT) rather than a handful of high profile IT firms.
  • Despite this being known about since Sept 12th, there has been very little mention of it.
  • It's only within the past few days that AV programs have started to detect and identify the Virus signature.

Numbers of infected copies installed does seem to vary ranging from in "excess of 2 million" to "many millions" based on the fact that the modified version was available between Aug 15 - Sept 12, where downloads are 5 million per week.

More info - Arstechnica
12 comments | Write Comment

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Please Note

Whilst I appreciate any mail or feedback you wish to send, I am only one person and as such I cannot offer personal advice via e-mail. If you have any questions of a technical nature I encourage you to register and post on the forum where there are many knowledgeable people, and even some ISP representatives, who can help with your query mail or feedback you wish to send,
If you wish to contact me regarding the site, you can do so at:


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