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Zen broadband
 Zen

Contact Details
 
Telephone Contact Details
Dept  Details  Telephone  Cost  Hours
SalesSales01706 902000Nat geoMon-Fri: 09:00 - 20:00
Sat 09:00 - 13:00
Cust ServiceCS01706 902000Nat geoMon-Fri: 09:00 - 17:00
Sat + Sun: closed
Tech SupportTech Support01706 902009Nat geoMon-Fri: 08:00 - 20:00
Weekends: 09:00 - 17:00

Online Contact Details
 e-mail Sales: businessenquiries@zen.co.uk  
Cust Service: customerservices@zen.co.uk  

Official Links Community Links
Service Alerts
Contact & Live Support  
Zen Forums  

Notes
 


ISP information

Set up Connection Fee: 48 Parent/Group Zen
Free Modem/Router? Free Dispute resolution CISAS
Contract Length 1m/12m Support Location UK
Migration - In Free Customer Base  
Migration - Out Free Provisioning IPStream & 21CN & LLU & FIPStream & 21CN & LLU & FIPStream & 21CN & LLU & FIPStream & 21CN & LLU & F
Standard Line Rental 16.99 Line Rental Mandatory No

Products and Prices
Note:  Information below is a summary of standard prices.
For special offers and full details of monthly costs see Broadband Price Compare
Product Speed Price Line Total Cap Information Contr Phone Prov   Type
Lite 17Mb 15.40 0.00 15.40 20GB 1 N 24/1 BT 21CN WBC/WBMC
Unlimited 17Mb 21.40 0.00 21.40 Unlimited 1 N 24/1 BT 21CN WBC/WBMC
Lite 17Mb 26.99 0.00 26.99 20GB 1 Y 24/1 BT 21CN WBC/WBMC
Unlimited 17Mb 32.99 0.00 32.99 Unlimited 16.99 for 6m 12 Y 24/1 BT 21CN WBC/WBMC
Fibre 1 38Mb 24.90 0.00 24.90 50GB   12 N 40/10 Openreach FTTC
Unlimited Fibre 1 38Mb 32.40 0.00 32.40 Unlimited   12 N 40/10 Openreach FTTC
Fibre 1 38Mb 36.49 0.00 36.49 50GB 12 Y 40/10 Openreach FTTC
Unlimited Fibre 1 38Mb 43.99 0.00 43.99 Unlimited 12 Y 40/10 Openreach FTTC
Unlimited Fibre 2 76Mb 35.40 0.00 35.40 Unlimited 12 N 80/20 Openreach FTTC
Unlimited Fibre 2 76Mb 46.99 0.00 46.99 Unlimited   12 Y 80/20 Openreach FTTC

ISP Ratings

Overall ratings
 Zen broadband
Zen

Avg Total
Stars: 22.79 
 4.61 
 
 4.78 
 
 4.76 
 
 4.18 
 
 4.66 
 
 
Speed
Support
Service
VFM
Satisfaction


Last 5 Ratings and Comments.

Speed Support Reliability Value Satis Comments Added
ISP ratingISP ratingISP ratingISP ratingISP ratingWill be switching my home BB as soon as I can as I've not experienced great things, to say the least, with my current provider Plus Net.05-01-17
ISP ratingISP ratingISP ratingISP ratingISP ratingAlways a Great Service. Fast fault fixing with a well rounded support office.28-12-16
ISP ratingISP ratingISP ratingISP ratingISP ratingGenerally Excellent ISP with proper support when necessary.14-12-16
ISP ratingISP ratingISP ratingISP ratingISP ratingBest support out there16-11-16
ISP ratingISP ratingISP ratingISP ratingISP ratingSingle threaded throughput is sometimes low or not consistant14-11-16

For more ISP comments and ratings see ISP ratings

Technical Details & Settings

Incoming Mail (pop3) server mailhost.zen.co.uk  DNS Servers 212.23.3.100
212.23.6.100 
Outgoing Mail (smtp) server mailhost.zen.co.uk 
IMAP  
Router Settings/Setup See standard Router configuration 

 

Information is kept as up to date as possible but we recommend you check with the ISP for latest prices & offers.
Notification of any errors or omissions is appreciated.

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