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Virgin Media broadband
 Virgin Media

Contact Details
 
Telephone Contact Details
Dept  Details  Telephone  Cost  Hours
SalesSales0800 052 2525FreeOpen 24/7
Cust ServiceCS0845 454 1111lo-callOpen 24/7
Service StatusSS0800 561 0061FreeOpen 24/7
OtherPC Help0906 991 00011 minOpen 24/7

Online Contact Details
 e-mail Sales:  
Cust Service:  
Online Enquiry Form Online contact form
Online Tech chat

Official Links Community Links
Cable Service Status      

Notes
 


ISP information

Set up Connection Fee: 9.99 Parent/Group Virgin (NTL)
Free Modem/Router? Free Dispute resolution CISAS
Contract Length 12/18 Support Location Phillipines
Migration - In Free Customer Base  
Migration - Out NO Provisioning Cable only
Standard Line Rental Line Rental Mandatory No

Products and Prices
Note:  Information below is a summary of standard prices.
For special offers and full details of monthly costs see Broadband Price Compare
Product Speed Price Line Total Cap Information Contr Phone Prov   Type
50 Broadband Only 50Mb 32.25 0.00 32.25 Unlimited   12 N 50/3 Cable only
Super Fibre 50 & Talk 50Mb 40.00 0.00 40.00 Unlimited 12 Y 50/3 Cable only
Vivid 100 & Talk 100Mb 45.00 0.00 45.00 Unlimited 12 Y 100/6 Cable only
Vivid 200 & Talk 200Mb 53.00 0.00 53.00 Unlimited 12 Y 200/12 Cable only
Vivid 200 Gamer 200Mb 58.00 0.00 58.00 Unlimited 12 Y 200/20 Cable only

ISP Ratings

Overall ratings
 Virgin Media broadband
Virgin Media

Avg Total
Stars: 16.54 
 3.71 
 
 2.84 
 
 3.70 
 
 3.19 
 
 3.29 
 
 
Speed
Support
Service
VFM
Satisfaction


Last 5 Ratings and Comments.

Speed Support Reliability Value Satis Comments Added
ISP ratingISP ratingISP ratingISP ratingISP ratingVM 152Mb10-11-16
ISP ratingISP ratingISP ratingISP ratingISP ratingNot found a better provider but still feel it could be quicker at times07-11-16
ISP ratingISP ratingISP ratingISP ratingISP ratingOnly ever used virgin so nothing to compare against. No worries with what I have though. 06-11-16
ISP ratingISP ratingISP ratingISP ratingISP ratingNot many problems and when contacting customer support the majority of time has been straight forward. I am sure we could get better value for money if we shopped around 06-11-16
ISP ratingISP ratingISP ratingISP ratingISP ratingnot had to contact Customer Support recently but they have upgraded the Home Hub recently free of charge06-11-16

For more ISP comments and ratings see ISP ratings

Technical Details & Settings

Incoming Mail (pop3) server pop.virgin.net  DNS Servers 194.168.4.100
194.168.8.100
194.168.4.100
194.168.8.100 
Outgoing Mail (smtp) server smtp.virgin.net 
IMAP  
Router Settings/Setup  

 

Information is kept as up to date as possible but we recommend you check with the ISP for latest prices & offers.
Notification of any errors or omissions is appreciated.

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Style update Oct 2016

 
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