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Contact Details

Telephone Contact Details Dept  Details  Telephone  Cost  Hours Sales Sales 0800 052 2525 Free Open 24/7 Sales 0845 840 7777 lo-call Cust Service CS 0845 454 2222 lo-call Open 24/7 Other PC Help 0906 991 0001 £1 min Open 24/7 Online Contact Details  e-mail Sales:   Cust Service:   Online Enquiry Form Online contact form Online tech chat Official Links Community Links DSL Service Status

ISP information

Set up Connection Fee: £30 Parent/Group Virgin (NTL) Free Modem? Free Dispute resolution CISAS Contract Length 12 months Support Location Phillipines Migration - In Free Customer Base   Migration - Out Free Provisioning

Products and Prices

Product Speed Price Cap Extra Excess Information Contr Phone Type Broadband L 40GB >20Mb 21.99 40GB 0  Throttled Broadband Only. May not be available at all exchanges 12 N Broadband XL Unlimited >20Mb 27.99 FUP 0  Throttled Broadband Only. May not be available at all exchanges 12 N Broadband L + phone >20Mb 9.99 40GB 0  Throttled Need Virgin Phone Line (+£13.90) 12 Y Broadband XL + phone >20Mb 15.99 FUP 0  Throttled Need Virgin Phone Line (+£13.90) 12 Y

ISP Ratings

Overall ratings   Virgin DSL Avg Total Stars: 8.65   1.62   1.67   2.09   1.67   1.59    Speed Support Service VFM Satisfaction

Last 5 Ratings and Comments. Speed Support Reliability Value Satis Comments Added poor performance from such a large company.. 18-02-13 there is no more to say 04-12-12 Virgin National (ADSL) is OK most of the time, but at busy periods download crawls. Support is the pits. 16-11-12 Capped upload to recieve stable performance 10-11-12 Been with Virgin for 10 years, now getting frequent drop outs on broadband. 14-05-12 For more ISP comments and ratings see ISP ratings

Technical Details & Settings

Incoming Mail (pop3) server pop.virgin.net  DNS Servers 194.168.4.100 194.168.8.100  Outgoing Mail (smtp) server smtp.virgin.net  IMAP   Router Settings/Setup See standard Router configuration

Information is kept as up to date as possible but we recommend you check with the ISP for latest prices & offers.
Notification of any errors or omissions is appreciated.

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