Support used to be good. Phone line waiting times of 45 minutes are now common.
Never any connection or speed problems.
ADSL 1 found I have to resync if there's an increase in IP profile never had to do this when on BT don't go out their way to answer enquiries if they answer at all
There is only false choice if the only network option is an openreach one. Rule BT ania, Plusnet I feel sorry for them as customer service is great, shame nobody can get through to openreach! Ironic for a communication provi