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PlusNet broadband
 PlusNet

Contact Details
 
Telephone Contact Details
Dept  Details  Telephone  Cost  Hours
SalesSales0845 140 0200lo-call07:30 - 22:00 daily
Cust Service CS0114 296 5198Nat geo 07:30 - 22:00 daily
CS0800 432 0200Free
Tech Support BB Faults0114 296 5188Nat geo 07:30 - 22:00 daily
BB Faults0845 140 0080lo-call
Service StatusSS0845 002 0173lo-call24/7

Online Contact Details
 e-mail Sales:  
Cust Service:  
Online Enquiry Form Sales Enquiries

Official Links Community Links
Service Status
Help Assistant
Raise Support Ticket
Network Performance
CS Call Stats  
UserTools
PlusNet UserGroup
Community Forum  

Notes
 


ISP information

Set up Connection Fee: Free Parent/Group BT Group
Free Modem/Router? Free Dispute resolution CISAS
Contract Length 12/18 Support Location UK
Migration - In Free Customer Base  
Migration - Out Free Provisioning IPStream & 21CN & FTTCIPStream & 21CN & FTTCIPStream & 21CN & FTTC
Standard Line Rental 17.99 Line Rental Mandatory Some

Products and Prices
Note:  Information below is a summary of standard prices.
For special offers and full details of monthly costs see Broadband Price Compare
Product Speed Price Line Total Cap Information Contr Phone Prov   Type
Unlimited 17Mb 13.49 0.00 13.49 Unlimited 12 N 24/1 BT 21CN WBC/WBMC
Unlimited 17Mb 20.00 0.00 20.00 Unlimited 12 Y 24/1 BT 21CN WBC/WBMC
Unlimited 17Mb 22.50 0.00 22.50 Unlimited 18 Y 24/1 BT 21CN WBC/WBMC
Unlimited 17Mb 30.48 0.00 30.48 Unlimited 22.99 for 12m 1 Y 24/1 BT 21CN WBC/WBMC
Unlimited Fibre 38Mb 17.49 0.00 17.49 Unlimited 18 N 40/2 Openreach FTTC
Unlimited Fibre 38Mb 25.00 0.00 25.00 Unlimited New customers only 12 Y 40/2 Openreach FTTC
Fibre Extra 76Mb 22.49 0.00 22.49 Unlimited 18 N 80/20 Openreach FTTC
Fibre Extra 76Mb 30.00 0.00 30.00 Unlimited New customers only 12 Y 80/20 Openreach FTTC

ISP Ratings

Overall ratings
 PlusNet broadband
PlusNet

Avg Total
Stars: 18.96 
 3.78 
 
 3.78 
 
 4.10 
 
 3.86 
 
 3.79 
 
 
Speed
Support
Service
VFM
Satisfaction


Last 5 Ratings and Comments.

Speed Support Reliability Value Satis Comments Added
ISP ratingISP ratingISP ratingISP ratingISP ratingJAM (just about managing) I get around 22Mbps on a up to 38Mbps.FTTC. Still poor...24-06-17
ISP ratingISP ratingISP ratingISP ratingISP ratingI used to get 73 Mbps and now I get 60.51 Mbps I do stay near the telephone exchange so I do not know why my fiber broadband has slowed down. I am on unlimited fiber extra. 28-05-17
ISP ratingISP ratingISP ratingISP ratingISP ratingSuddenly springs price rises buried in marketing rubbish, hidden T&C's Sharp practice, heading in direction of TalkTalk!11-05-17
ISP ratingISP ratingISP ratingISP ratingISP ratingAlways very slow speeds on upto 38mbps fibre around 22mbps. Cheap and slow.09-05-17
ISP ratingISP ratingISP ratingISP ratingISP ratingoverall i am quite satisfied with plusnet 28-04-17

For more ISP comments and ratings see ISP ratings

Technical Details & Settings

Incoming Mail (pop3) server mail.plus.net  DNS Servers 212.159.13.49
212.159.13.50
212.159.6.9
212.159.6.10 
Outgoing Mail (smtp) server relay.plus.net 
IMAP imap.plus.net 
Email Authorisation user@username.plus.com
Authentication Format username@plusdsl.net
Router Settings/Setup See standard Router configuration 

 

Information is kept as up to date as possible but we recommend you check with the ISP for latest prices & offers.
Notification of any errors or omissions is appreciated.

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