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Claranet SOHO broadband
 Claranet SOHO

Contact Details
 
Telephone Contact Details
Dept  Details  Telephone  Cost  Hours
SalesSales0800 640 8009FreeMon-Fri: 09:00 - 18:00
Sat + Sun: closed
Cust ServiceCS0800 640 8010FreeMon-Fri: 09:00 - 20:00
Sat + Sun: 09:00 - 18:00

Online Contact Details
 e-mail Sales: sales@claranetsoho.co.uk  
Cust Service: support@claranetsoho.co.uk  

Official Links Community Links
SOHO Service Status      

Notes
 


ISP information

Set up Connection Fee: 60/120 Parent/Group Claranet Group
Free Modem/Router? Free Dispute resolution CISAS
Contract Length 12/24 m Support Location UK
Migration - In Free Customer Base  
Migration - Out Free Provisioning IPStream & 21CN & FTTCIPStream & 21CN & FTTCIPStream & 21CN & FTTC
Standard Line Rental Line Rental Mandatory No

Products and Prices
Note:  Information below is a summary of standard prices.
For special offers and full details of monthly costs see Broadband Price Compare
Product Speed Price Line Total Cap Information Contr Phone Prov   Type
SOHO Broadband 20Mb 17.99 0.00 17.99 50GB 12 N 24/1 BT 21CN WBC/WBMC
SOHO Uncapped 20Mb 21.99 0.00 21.99 None 12 N 24/1 BT 21CN WBC/WBMC
SOHO Premier 20Mb 29.99 0.00 29.99 None Priority over other users 12 N 24/1 BT 21CN WBC/WBMC
Fibre Capped 40/10 38Mb 35.99 0.00 35.99 50GB 12 N 40/10 Openreach FTTC
Fibre SOHO 40/10 38Mb 43.99 0.00 43.99 Unlimited 12 n/a 40/10 Openreach FTTC
Fibre Capped 80/20 76Mb 45.99 0.00 45.99 50GB 12 N 80/20 Openreach FTTC
Fibre SOHO 80/20 76Mb 53.99 0.00 53.99 Unlimited 12 N 80/20 Openreach FTTC

ISP Ratings

Overall ratings
 Claranet SOHO broadband
Claranet SOHO

Avg Total
Stars: 19.17 
 3.83 
 
 4.00 
 
 4.33 
 
 3.00 
 
 4.00 
 
 
Speed
Support
Service
VFM
Satisfaction


Last 5 Ratings and Comments.

Speed Support Reliability Value Satis Comments Added
ISP ratingISP ratingISP ratingISP ratingISP ratingGreat UK based customer support07-10-11
ISP ratingISP ratingISP ratingISP ratingISP ratingVery slow02-01-10
ISP ratingISP ratingISP ratingISP ratingISP ratingSlow speed was resolved eventually by Btw at the exchange but only by nagging clara customer service which initially implied it was my kit that was at fault.24-02-09
ISP ratingISP ratingISP ratingISP ratingISP ratinghello then14-11-08
ISP ratingISP ratingISP ratingISP ratingISP ratingoverall pretty good15-10-08

For more ISP comments and ratings see ISP ratings

Technical Details & Settings

Incoming Mail (pop3) server pop.clara.net  DNS Servers 195.8.69.7
195.8.69.12 
Outgoing Mail (smtp) server relay.clara.net 
IMAP  
Router Settings/Setup See standard Router configuration 

 

Information is kept as up to date as possible but we recommend you check with the ISP for latest prices & offers.
Notification of any errors or omissions is appreciated.

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