BT ISP website

Contact Details

Telephone Contact Details Dept  Details  Telephone  Cost  Hours Sales Sales 0800 800 150 Free Mon-Sat: 07:30-22:00 Sun: 09:00 - 18:00 Cust Service CS 0845 600 7030 lo-call Open 24/7 Tech Support Tech Support 0800 111 4567 Free   Other FUP Team 0800 707 6044 Free Mon-Fri: 08:00 - 17:00 Online Contact Details  e-mail Sales:   Cust Service:   Online Enquiry Form BT Contact Form Official Links Community Links BT Yahoo Service Status   BT Community Forums

ISP information

Set up Connection Fee: Free Parent/Group BT Group Free Modem? Home Hub Dispute resolution OTELO Contract Length 12/18 months Support Location India Migration - In Free Customer Base   Migration - Out Free Provisioning

Products and Prices

Product Speed Price Cap Extra Excess Information Contr Phone Type BT Broadband >20Mb 13.00 10GB 0  Throttled £6.50 for 3 mnths Line rental + £15.45 inc eve & w/e calls 18 Y BT Unlimited Broadband >20Mb 16.00 FUP 0  Throttled Free for 6 mnths Line rental + £15.45 inc w/e calls 18 Y BT Infinity 1 >38Mb 18.00 40GB 0  Throttled £9 for 3 mnths Line rental + £15.45 inc eve & w/e calls 18 Y Unlimited Infinity 1 >38Mb 23.00 FUP 0  Throttled £16 for 3 mnths Line rental + £15.45 inc eve & w/e calls 18 Y Unlimited Infinity 2 >76Mb 26.00 FUP 0  Throttled £20 for 3 mnths Line rental + £15.45 inc eve & w/e calls 18 Y

ISP Ratings

Overall ratings   BT Avg Total Stars: 12.43   2.56   2.11   3.11   2.26   2.39    Speed Support Service VFM Satisfaction

Last 5 Ratings and Comments. Speed Support Reliability Value Satis Comments Added BT have been really good so far, the only time I have been throttled back is when I use P2P. BT are truly unlimited as I have been testing this. I have down and up loaded 2.3Gb of data and not once been cut off or throttled b 22-05-13 Only 4 weeks of acceptable service in a 8 month period. 18-05-13 BT Infinity 40/10 09-05-13 Normal BT rates would have resulted in a lower value for money, but phone up and you can get much lower rates 04-05-13 Never had a problem great service from BT 13-04-13 For more ISP comments and ratings see ISP ratings

Technical Details & Settings

Incoming Mail (pop3) server mail.btinternet.com  DNS Servers 62.6.40.178 62.6.40.162 194.72.9.38 194.72.9.34 194.72.0.98 194.72.0.114 194.74.65.68 194.74.65.69  Outgoing Mail (smtp) server mail.btinternet.com  IMAP   Authentication Format your.name@btbroadband.com e.g. joe.bloggs@btbroadband.com Router Settings/Setup See standard Router configuration

Information is kept as up to date as possible but we recommend you check with the ISP for latest prices & offers.
Notification of any errors or omissions is appreciated.

Support location included due to requests for this information for those with hearing difficulties etc.