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BT broadband
 BT

Contact Details
 
Telephone Contact Details
Dept  Details  Telephone  Cost  Hours
SalesSales0800 800 150FreeMon-Sat: 07:30-22:00
Sun: 09:00 - 18:00
Cust ServiceCS0845 600 7030lo-callOpen 24/7
Tech SupportTech Support0800 111 4567Free 
OtherFUP Team0800 707 6044FreeMon-Fri: 08:00 - 17:00

Online Contact Details
 e-mail Sales:  
Cust Service:  
Online Enquiry Form BT Contact Form

Official Links Community Links
BT Yahoo Service Status   BT Community Forums  

Notes
 


ISP information

Set up Connection Fee: Free Parent/Group BT Group
Free Modem/Router? Home Hub Dispute resolution OTELO
Contract Length 12/18 m Support Location India
Migration - In Free Customer Base  
Migration - Out Free Provisioning IPStream & 21CN & FTTCIPStream & 21CN & FTTCIPStream & 21CN & FTTC
Standard Line Rental 18.99 Line Rental Mandatory Yes

Products and Prices
Note:  Information below is a summary of standard prices.
For special offers and full details of monthly costs see Broadband Price Compare
Product Speed Price Line Total Cap Information Contr Phone Prov   Type
BT Broadband 17Mb 22.99 0.00 22.99 12GB 12 Y 24/1 BT 21CN WBC/WBMC
BT Unlimited Broadband 17Mb 24.99 0.00 24.99 Unlimited 12 Y 24/1 BT 21CN WBC/WBMC
BT Infinity 1 52Mb 26.99 0.00 26.99 25GB 12 Y 55/10 Openreach FTTC
Unlimited Infinity 1 52Mb 29.99 0.00 29.99 Unlimited 12 Y 55/10 Openreach FTTC
Unlimited Infinity 2 76Mb 44.99 0.00 44.99 Unlimited 12 Y 80/20 Openreach FTTC

ISP Ratings

Overall ratings
 BT broadband
BT

Avg Total
Stars: 12.68 
 2.72 
 
 2.18 
 
 3.14 
 
 2.36 
 
 2.47 
 
 
Speed
Support
Service
VFM
Satisfaction


Last 5 Ratings and Comments.

Speed Support Reliability Value Satis Comments Added
ISP ratingISP ratingISP ratingISP ratingISP ratingGood service overall09-03-17
ISP ratingISP ratingISP ratingISP ratingISP ratingBeen waiting for infinity2 for 2 weeks still only getting 5 mbs download28-02-17
ISP ratingISP ratingISP ratingISP ratingISP ratingSupport is usless. They have some very good cashback deals.20-02-17
ISP ratingISP ratingISP ratingISP ratingISP ratingWhen reporting faults. Report to level 1 tech, if not impressed. google chief executive's email address and take it to the top.13-02-17
ISP ratingISP ratingISP ratingISP ratingISP ratingFTTC - Consistently getting 75mbps down and 18mbps up. I'm about 100 meters from the cab as the crow flies (line length is longer).21-01-17

For more ISP comments and ratings see ISP ratings

Technical Details & Settings

Incoming Mail (pop3) server mail.btinternet.com  DNS Servers 62.6.40.178
62.6.40.162
194.72.9.38
194.72.9.34
194.72.0.98
194.72.0.114
194.74.65.68
194.74.65.69 
Outgoing Mail (smtp) server mail.btinternet.com 
IMAP  
Authentication Format your.name@btbroadband.com e.g. joe.bloggs@btbroadband.com
Router Settings/Setup See standard Router configuration 

 

Information is kept as up to date as possible but we recommend you check with the ISP for latest prices & offers.
Notification of any errors or omissions is appreciated.

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