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Virgin Cable broadband
 Virgin Cable

Contact Details
 
Telephone Contact Details
Dept  Details  Telephone  Cost  Hours
SalesSales0800 052 2525FreeOpen 24/7
Cust ServiceCS0845 454 1111lo-callOpen 24/7
Service StatusSS0800 561 0061FreeOpen 24/7
OtherPC Help0906 991 0001£1 minOpen 24/7

Online Contact Details
 e-mail Sales:  
Cust Service:  
Online Enquiry Form Online contact form
Online Tech chat

Official Links Community Links
Cable Service Status      

ISP information

Set up Connection Fee: Free Parent/Group Virgin (NTL)
Free Modem? Free Dispute resolution CISAS
Contract Length 12 months Support Location Phillipines
Migration - In Free Customer Base  
Migration - Out NO Provisioning Cable only

Products and Prices

Product Speed Price Cap Extra Excess Information Contr Phone Type
Upto 30Mb >30Mb 22.50 FUP Throttled £17.50 first 3 months 12 N Cable only
Upto 60Mb >60Mb 27.50 FUP Throttled £22.50 first 3 months 12 N Cable only
Upto 100Mb >100Mb 35.00 FUP Throttled £30 first 3 months 12 N Cable only
Upto 30Mb & calls >30Mb 14.50 FUP Throttled Free for 6 months
Need Virgin Phone (+£14.99pm)
18 Y Cable only
Upto 60Mb & calls >60Mb 19.50 FUP Throttled £5 for 6 months
Need Virgin Phone line (+£14.99pm)
18 Y Cable only
Essential Collection >30Mb 26.00 FUP Throttled £13 for 6 months. Inc TiVo.
Need Virgin Phone (+£14.99pm)inc w/e calls
18 Y Cable only
Upto 100Mb & calls >100Mb 27.00 FUP Throttled £12.50 for 6 months
Need Virgin Phone (+£14.99pm)
18 Y Cable only
Premiere Collection >60Mb 48.00 FUP Throttled £24 for 6 months. Inc TiVo.
Need Virgin Phone (+£14.99pm)inc w/e calls
18 Y Cable only
VIP Collection >100Mb 99.00 FUP Throttled £49.50 for 6 months. Inc TiVo.
Need Virgin Phone (+£14.99pm)Inc anytime calls
18 Y Cable only

ISP Ratings

Overall ratings
 Virgin Cable broadband
Virgin Cable

Avg Total
Stars: 16.65 
 3.69 
 
 2.76 
 
 3.72 
 
 3.19 
 
 3.29 
 
 
Speed
Support
Service
VFM
Satisfaction


Last 5 Ratings and Comments.

Speed Support Reliability Value Satis Comments Added
ISP ratingISP ratingISP ratingISP ratingISP rating.13-04-13
ISP ratingISP ratingISP ratingISP ratingISP ratingalways been very pleased with virgin media even on adsl. 06-04-13
ISP ratingISP ratingISP ratingISP ratingISP ratingthe broadband never, never works well. always failing. disgusting.25-03-13
ISP ratingISP ratingISP ratingISP ratingISP ratingI pay for 60mb fibre optic broadband by the speed and ping are ABYSMAL. To the point where online gaming such as Call of Duty: Black Ops 2 is unplayable. I spoke to someone on customer service who didn't know what PING is!20-02-13
ISP ratingISP ratingISP ratingISP ratingISP ratingVirgin Media 60Mbit plan09-02-13

For more ISP comments and ratings see ISP ratings

Technical Details & Settings

Incoming Mail (pop3) server pop.virgin.net  DNS Servers 194.168.4.100
194.168.8.100 
Outgoing Mail (smtp) server smtp.virgin.net 
IMAP  
Router Settings/Setup  

 

Information is kept as up to date as possible but we recommend you check with the ISP for latest prices & offers.
Notification of any errors or omissions is appreciated.

Support location included due to requests for this information for those with hearing difficulties etc.

 
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