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Contact Details

Telephone Contact Details Dept  Details  Telephone  Cost  Hours Sales Sales 0800 052 2525 Free Open 24/7 Cust Service CS 0845 454 1111 lo-call Open 24/7 Service Status SS 0800 561 0061 Free Open 24/7 Other PC Help 0906 991 0001 £1 min Open 24/7 Online Contact Details  e-mail Sales:   Cust Service:   Online Enquiry Form Online contact form Online Tech chat Official Links Community Links Cable Service Status

ISP information

Set up Connection Fee: Free Parent/Group Virgin (NTL) Free Modem? Free Dispute resolution CISAS Contract Length 12 months Support Location Phillipines Migration - In Free Customer Base   Migration - Out NO Provisioning

Products and Prices

Product Speed Price Cap Extra Excess Information Contr Phone Type Upto 30Mb >30Mb 22.50 FUP 0  Throttled £17.50 first 3 months 12 N Upto 60Mb >60Mb 27.50 FUP 0  Throttled £22.50 first 3 months 12 N Upto 100Mb >100Mb 35.00 FUP 0  Throttled £30 first 3 months 12 N Upto 30Mb & calls >30Mb 14.50 FUP 0  Throttled Free for 6 months Need Virgin Phone (+£14.99pm) 18 Y Upto 60Mb & calls >60Mb 19.50 FUP 0  Throttled £5 for 6 months Need Virgin Phone line (+£14.99pm) 18 Y Essential Collection >30Mb 26.00 FUP 0  Throttled £13 for 6 months. Inc TiVo. Need Virgin Phone (+£14.99pm)inc w/e calls 18 Y Upto 100Mb & calls >100Mb 27.00 FUP 0  Throttled £12.50 for 6 months Need Virgin Phone (+£14.99pm) 18 Y Premiere Collection >60Mb 48.00 FUP 0  Throttled £24 for 6 months. Inc TiVo. Need Virgin Phone (+£14.99pm)inc w/e calls 18 Y VIP Collection >100Mb 99.00 FUP 0  Throttled £49.50 for 6 months. Inc TiVo. Need Virgin Phone (+£14.99pm)Inc anytime calls 18 Y

ISP Ratings

Overall ratings   Virgin Cable Avg Total Stars: 16.65   3.69   2.76   3.72   3.19   3.29    Speed Support Service VFM Satisfaction

Last 5 Ratings and Comments. Speed Support Reliability Value Satis Comments Added . 13-04-13 always been very pleased with virgin media even on adsl. 06-04-13 the broadband never, never works well. always failing. disgusting. 25-03-13 I pay for 60mb fibre optic broadband by the speed and ping are ABYSMAL. To the point where online gaming such as Call of Duty: Black Ops 2 is unplayable. I spoke to someone on customer service who didn't know what PING is! 20-02-13 Virgin Media 60Mbit plan 09-02-13 For more ISP comments and ratings see ISP ratings

Technical Details & Settings

Incoming Mail (pop3) server pop.virgin.net  DNS Servers 194.168.4.100 194.168.8.100  Outgoing Mail (smtp) server smtp.virgin.net  IMAP   Router Settings/Setup

Information is kept as up to date as possible but we recommend you check with the ISP for latest prices & offers.
Notification of any errors or omissions is appreciated.

Support location included due to requests for this information for those with hearing difficulties etc.